Printer Problems Solved

Category 09 of 10

Scanning & Copying

Scanner not detected, poor scans, feeder jams, large PDFs and blank copies. Choose the guide that best matches what you see.

  1. #81

    Scanner Not Detected by the Computer

    Fix a scanner your computer can't find: check the WIA service, scan drivers, USB and network discovery in Windows, and Image Capture on a Mac.

    Moderate · 15-30 minutes
  2. #82

    Scan to Computer Not Working

    Printer's Scan to Computer button can't find your PC? Check sleep settings, the background scan helper, firewall rules, IP changes and Windows scan events.

    Moderate · 15-30 minutes
  3. #83

    Lines or Streaks on Scanned Images

    Remove lines and streaks from scans by cleaning the feeder's narrow glass strip, the flatbed and lid backing, then checking settings and calibration.

    Easy · 10-20 minutes
  4. #84

    Scans Are Too Dark or Washed Out

    Fix scans that come out too dark, faded or washed out by checking the lid, color mode, brightness and contrast, background removal and calibration.

    Easy · 10-15 minutes
  5. #85

    Document Feeder (ADF) Jams or Skews

    Stop the automatic document feeder jamming, skewing or pulling several pages at once with better loading, correct guide settings and roller cleaning.

    Easy · 15-25 minutes
  6. #86

    Scan to Network Folder or Email Fails

    Fix scan to folder and scan to email errors: share paths, SMB sign-in and versions, SMTP server and port settings, app passwords and attachment limits.

    Advanced · 30-60 minutes
  7. #87

    Scanned PDF Files Are Too Large

    Shrink oversized scanned PDFs by lowering resolution, picking grayscale or black and white, using high-compression PDF and trimming the scan area.

    Easy · 10-15 minutes
  8. #88

    Copier Makes Blank or Faint Copies

    Copies blank or faint? Check how the original is placed, ink and toner, copy density settings and the scanner glass, then test the printing side.

    Easy · 10-20 minutes
  9. #89

    Can't Scan Multiple Pages Into One PDF

    Scan several pages into one PDF using the document feeder, add-page prompts or Image Capture's combine option, or merge separate pages afterward.

    Easy · 10-15 minutes
  10. #90

    Scanned Text Isn't Searchable (OCR)

    Make scanned PDFs searchable with OCR: check for a text layer, choose searchable PDF output, rescan at 300 dpi and use built-in text recognition tools.

    Moderate · 15-30 minutes